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terms and conditions

                        Email: webshop@hannabi.hu

 

Our Terms & Conditions

 

General Terms and Conditions of Business

100 év Design Kft hereinafter also HANNABI

1. Scope
We process you order exclusively in accordance with our T&Cs valid at the time of your order. The current version of our T&Cs is printed in the catalogues sent out by us as below and you can find it on our website http://www.hannabisofa.hu/#!termsconditions/c1anz as well as directly via the link at the bottom of the products page. We also send you our T&Cs with the confirmation of order.

2. Entering into a contract, Minimum order value
 2.1 You are only able to place orders via our home page (online). 

 2.2    Our offers on our home page (online) are without engagement and non-binding. By ordering the desired goods you are making a binding offer to enter into a contract to purchase the product concerned. Immediately after receipt of an offer we will send you a confirmation of order regarding receipt of the offer that still does not represent acceptance. We are then entitled to accept your offer within 14 calendar days by sending a Delivery Notice (by post or email) to you. Your order is not regarded as accepted until we have accepted it by means of a Delivery Notice. Where your offer is not accepted by us within 14 calendar days, the offer is regarded as rejected. A contract for the sale of goods does not exist for products not listed in the conformation of order. 

3. Delivery 
 3.1 Delivery time is max. 7 working days (dispatch within max. 3 working days + 4 working days for carrier) from the time payment in full has been received.

 3.2    Where by way of exception an item is unable to be delivered or will take longer, we will notify you of this before you complete your order. We will inform you as quickly as possible of the delivery deadline or, alternatively, that delivery is not possible. We reserve the right to undertake a part delivery where this appears to favour fast processing and is acceptable to you. In the event of a part delivery we will of course bear the additional shipping costs. No further costs to you will arise.

 3.3 Meeting a delivery deadline for goods identified as 'immediately available' depends on the availability of supplies. Where the ability to deliver depends on delivery by an upstream supplier and this delivery fails for reasons beyond our control, we reserve the exclusive right to withdraw from the contract. You are not entitled to compensation in the event of withdrawal in such a way.

 3.4 In the same way, you are not entitled to compensation either where, due to force majeure or any other event, delivery is hampered or prevented beyond HANNABI’s control. In particular, such events include: Fire, flooding, industrial dispute, disruption to production, strike and official orders not attributable to HANNABI. In these cases you will be notified immediately about the inability to deliver and any payment already made will be refunded to you by HANNABI.

4. Cancellation Clause

 

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your:
- name
- geographical address
- telephone number or email address

- purchase order number
- decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

The cancellation shall be addressed to:
100 év design Kft

HANNABI online store

Elnök u. 1.

Budapest

H-1089

E-mail: webshop@hannabi.hu

 

 

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (see address above), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods, unless the product you are returning has a value of over EUR 80, for which we will provide you with a free return shipping service, should you wish. Please contact us to arrange for your return label to be sent to you.  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Please note that the right of withdrawal is valid only for non-customised products!

 

4.1    Please avoid damage or soiling. If possible, return the goods to us in a resalable condition, with all accessories, the original protective packaging and original labels on the goods. 

4.2    In the event of a return, please send a corresponding email to: webshop@hannabi.hu with your order number. In return you will receive a return slip and a return form.  Please fully complete the return slip and return the goods in their original packaging to the online shop.  Your right to cancellation exists regardless of whether you use the original packaging and the return form.

4.3    Please note that the terms set out in no. 4.1 and 4.2 are not prerequisites for effectively exercising the right to cancellation.

5. Prices
5.1 The respective list prices at the time of the order as displayed on our website apply.

5.2    All prices quoted on our website are in Euros, and in principle include statutory VAT. Costs for packaging and shipping (shipping costs) are set out in accordance with the following table under section 6. 

5.3    Where the delivery address is outside the EU, Hungarian VAT currently at 27% will be calculated as part of the ordering process.


However, import taxes, customs duties and costs in the destination country may be charged for orders shipped outside of the EU. Import duties and taxes are charged to the recipient by the respective customs office and borne exclusively and directly by the recipient. These are in accordance with the import regulations of the recipient country. For more detailed information, contact your relevant customs office.

6.    Shipping costs (domestic/abroad)
6.1    In addition to the prices quoted, HANNABI charges for delivery and, if applicable, shipping costs. The current shipping costs for the respective delivery area/country can be found in our shipping costs table. Shipping costs are also clearly pointed out to you on the product pages, in the shopping cart and on the order page.

6.2    The specific amount of shipping costs due are displayed in Delivery notice. It is still possible to cancel the order at this moment.

6.3    With part shipments (e.g.: comprising 2 items of which only 1 is returned), HANNABI reserves the right to subsequently charge for transport costs provided the total order value caused by the return falls under the threshold for costs for delivery free of shipping. The same applies where the value of the product to be returned is under EUR 80.

7.    Terms of Payment
In principle we accept the following methods of payment:
a) Payment in advance: all countries
b) PayPal: all countries where PayPal allows an account to be opened.
c) Bank card payment: all European countries

With certain orders we reserve the right not to offer certain types of payment and to request other types of payment. 

7.2    PayPal
    PayPal is an online payment service provided by the company PayPal (Europe) S.A.R.L. & Cie, S.C.A. that offers a real-time payment solution. In order to be able to use PayPal you need a PayPal account where you can leave the details of your bank or credit card so that you do not need to provide them every time you make a new purchase. Using PayPal you can make payments by simply giving your email address and password. The corresponding amount is directly debited from your PayPal account and you receive an order confirmation by email directly from PayPal. As soon as the goods are packed you receive a delivery note from HANNABI listing the shipped items once again. For further information see www.paypal.com.

7.3.     Payment in advance
    When we send the order confirmation we will notify you by email of the bank details and the amount to be paid for your order. After the amount stated therein to be credited to our account has been received, the goods are shipped. Please do not make payment until you have received the order confirmation. Where payment is not received within 14 days of your order, your order will be cancelled. 

7.4 

You can pay with the following bank cards Mastercard, Visa,
Visa Electron (depending of the cardholders bank)
In case of a bank card payment we start delivery after the transaction is closed. The card payment is on the site of the bank CIB using secure server. After placing the order you will be redirected to the CIBs site. After the payment you will be redirected back to the WebShop site. We will send confirmation about the status of the payment via email and directly on the website. In case of rejection you can pay by clicking on the link in the confirmation email.    


8. Warranty
8.1    The warranty is governed by statutory provisions. With complaints we require proof of the date of purchase by means of the invoice and a picture of the item subject of the complaint showing the damage, sent to the following email address: order@hannabi.hu. You will then hear from us by email about the further course of action. If our examination based on the picture finds that the item subject of the complaint can be repaired, the item, together with a copy of the invoice, is to be sent to the following address: 

100 év Design Kft.
Körte sor 17.
Békéscsaba
H-5600

There is no claim to warranty as a result of normal wear and tear or usage.

9.     Guarantee
9.1    In addition to the statutory warranty we offer you a 2-year guarantee on every webshop items for possible defects in the material or workmanship in accordance with the following guarantee provisions:
Where the guarantee applies, the items are repaired by us. Where the damage and/or defect is unable to be repaired, we replace the article. Where we are unable to replace the item with the same model, we offer a similar product of identical value.
The following damage is not covered during the period of the 2-year guarantee.
a)    Damage arising from misuse (such as tears, cuts and holes in the material or improper cleaning of the bag in the washing machine) as well as cosmetic damage (such as scratched or blemished material).  
c)    Incidental or consequential damage (such as damage, loss of use, loss of time or similar costs).
d)    Where the customer makes changes to the product or exchanges parts, the guarantee is void with regard to defects arising or that have arisen from the breach of the above provision. 

9.2    A claim under the guarantee is only honoured on production of the till receipt and/or invoice that shall be retained during the whole guarantee period for this reason. 

10.    Please note with regard to damage during transport
Visible external damage to the parcel from HANNABI shall be immediately certified in a suitable manner by those delivering the parcel. The transport companies are bound by this. Where non-visible external damage or defects become apparent or the contents are found to weigh less, then no further unpacking shall take place.  The transport company shall be immediately requested to record the damage in writing. In all cases, goods and packaging shall be left in the condition they were in when the damage was discovered until the facts are recorded by the transport company's representative.

11.    Retention of title
All delivered goods remain our property until payment has been made in full.

12.    No set-off and right of retention
12.1    The customer is not entitled to set off HANNABI's claim for payment with its own claim unless the customer's demands are found to be indisputable or have force of law.

12.2    The customer is not entitled to claim a right of retention for payment claims against HANNABI - or even notification of defects- unless they result from the same contractual relationship and are indisputable and binding.

13.    Data protection, personal data
13.1    Part of our quality requirements includes handling your personal data in a responsible manner and complying with all legal data protection provisions. 


14.    Copyright law and trademarks
14.1    The whole content of the website including text, graphics, photos, images, moving images, illustrations and software (hereinafter: 'CONTENT') is the property of HANNABI. All parts of the website, including the general design and content, are protected by copyright and other laws. Unless otherwise stated within the website, the reproduction, editing, storage and processing of the content, in particular the use of images and text on platforms such as eBay, is not allowed.

14.2 All trademarks, service marks and brand names used herein are - unless otherwise stated - trademarks or registered trademarks of HANNABI. You are not permitted to use, copy, reproduce, republish, upload, transmit, transfer, distribute or alter trademarks in any way whatsoever without prior written permission from HANNABI.